Support
Use this page for App Store support, Google Play support, account help, purchase restoration questions, and Apps & Websites blocking setup issues.
Contact
Email support@roamapplimits.com with your contact email, your device model, iOS version, and a short description of the issue. If you use a Roam account, include its email address too.
Common Setup Checks
- Location is optional for Everywhere schedules. Roam explains and requests background location only when you choose to create a Focus Zone, and requests foreground access for Temporary Block.
- On iOS, choose Apps & Websites or start a block to grant or recover Screen Time access when prompted.
- On Android, allow website blocking when prompted so the local VPN DNS filter can run while blocking is active.
- Use Restore Purchases from Roam Settings if you changed phones or reinstalled.
- For App Store billing refunds or cancellation, use Apple purchase history or reportaproblem.apple.com.
- Delete your account from Roam Settings if you want Roam to remove account-owned server records.
App Review Access
Apple reviewers can use the review credentials supplied in App Store Connect. The support contact above is monitored for review follow-up, entitlement questions, and TestFlight issues.